WordPress Support

Signing up for one of our monthly care plans means having your own on-call IT department. Our monthly care plans include everything you need to keep your website performing day in, day out. For one flat monthly price, you get:

  • hosting,
  • maintenance,
  • email,
  • reporting,
  • updates,
  • and peace-of-mind security.

Your website is an important business asset, and you need to defend it from potential threats, like hackers and breaches that can bring your site down.

Our monthly care plans take the stress off you, so you can rest easy knowing that your site is safe, protected, and regularly updated.

Need help updating your content too? With all of our plans, you get a trusted, familiar web developer on call. Reach out anytime you want to update, edit, or add to your website.

Our Foundations plan includes up to 30 minutes of development time per month. Our Unlimited plan includes as many 30-minute tasks as you want, all month long. Our Forever Up-to-Date plan goes beyond this, to include pro-actively managing your website in such a way that it will never go out of date.

With our Unlimited and Forever plans, you can say goodbye to surprise development bills.

Hosting

Every website is hosted, aka lives, on a server.  We handle all the techincal aspects of maintaining your website on reliable hosting.  We set it all up in your name so you can take it over at anytime.

Updates and Optimization

We keep your site updated, maintained, cleaned and running smooth and fast.

  • WordPress, theme monitored & updated
  • Site cleared and optimized weekly
  • Plugins monitored and updated
Monitoring & Protection

Your site is monitored and protected from spam, malware and other evil internet forces.

  • Website scanning & monitoring protection
  • Preventative hack measures & tools in place
  • Firewall (extra security net) available if needed
Backups & Restore Points

Your site is backed up weekly in multiple locations and can be restored at any time.

  • Weekly website backups
  • On & off-site backup locations
  • Daily restore points
Monthly Reports

We send you a monthly report of your page views, site traffic and more.

  • Monthly google analytics report of page views, site traffic details and more
  • Detailed reports on what’s been done to keep your site updated and secure.
Tech Support

Get unlimited 30-minute tasks and updates. Includes: Adding or editing content like blog posts, e-Commerce products, pages, etc., editing menus and widgets, installing and activating plugins, and much more

FOREVER Up-to-Date

Best practices in web design change throughout the year.  New regulations are slowely starting to find themselves into place in regards to websites.  With our FOREVER Up-to-Date plan we will proatively update your website with new standards, new code, new features, and more.  Imagine never having your website out of date. 

WordPress Support and Care

Frequently Asked Questions:

How much can you accomplish in 30 minutes?

You’d be surprised. We can update any of your content (copy, images, links). We can change the colors or the fonts. From prepared content, we can add new pages to your website (such as a page reflecting a new service). We can add events to your calendar. We can edit your site navigation.

When in doubt, just ask—we’ll see if there’s a way to fit what you need done within our 30-minute framework.

How fast do you get to any requested updates?

We’re pretty darn quick around these parts. Our goal is to turn around updates to our client’s websites within 24–48 hours. If you’re on one of our care plans, you get priority support—we update sites that are on our care plan before updating hourly customers.

 

Do you offer web hosting + maintenance?

Yes, all of our packages include both web hosting and website maintenance. It’s our preferred arrangement, since when we host your site on our servers, we know it’s a safe environment that’s optimized for your website. We always set up all the accounts in your name, because you own your site, not us (and you’re free to take it over, anytime).

Are there any set up or cancellation fees?

Nope! There are no setup costs for any of our monthly care plans, and should you ever need to leave the plan, there are no cancellation fees. It’s a month-to-month arrangement, you’re not locked in to any plan for any time period. You can change your plan (upgrade or downgrade) at any time.

Should you decide to cancel, the door is always open for you to restart a care plan, with no additional fees. The only exception is if your site is hacked while you are off a care plan—in that case we will clean up your site and begin to restore your Google rankings for a one-time fee of $250.

What happens if I pass on your plan?

If you decide to decline our maintenance plan, sadly there’s a lot that can go wrong. Here are the top reasons we recommend your website is not just designed and launched, but actively maintained:

  • Over time, websites lose their optimization, which leads to poor performance, slow load times, and a gradual loss of Google SEO rankings.
  • WordPress itself, along with the site’s tools, plugins, theme, quickly go out of date. Out-of-date code is the #1 cause of website hacks. It’s incredibly important to keep all your website tools and plugins up-to-date.
  • Without regular backups, you could lose everything overnight. All your content, pages, and even your Google ranking can disappear if your site is hacked or breached. It’s not just large corporations that get hacked; hackers and bots continuously scour the web for insecure sites to take advantage of.
  • You won’t get a monthly report with your site traffic, page views, etc.
  • Most importantly, you won’t have us as a trusted webmaster to assist you with quick updates, tweaks, and website issues. If you don’t know your way around WordPress, keeping your site fresh and up-to-date can be difficult. If something goes wrong, you’d have to call your hosting company for assistance.

Of course, if you decline our maintenance plan, you can always come back later to start one, with no additional fees.

 

Does my monthly update time roll over on the Foundations plan?

Negative on this one, ghost rider. The retainer of 30 minutes of updates per month renews each month and does not accrue.

What if my site gets hacked while on the plan?

First of all, prevention is the best cure. You’ve heard the horror stories, but rest assured that—to date—none of the sites on our care plans have been hacked or breached. We have excellent systems in place to provide your website with top-of-the-line protection.

However, if your site should get compromised while you’re on the plan, we’ll take care of cleaning the site and getting everything squared away with Google, at no extra cost to you.

On the Foundations plan, how much do extra updates and tweaks cost?

If you’re on our Foundations plan, we’ll do our best to get your updates done within the 30 minutes allocated per month. However, if you need more updates in any one month, we will give you an estimate of time it will take to finish the job, and then charge you our hourly rate ($150/hour) to complete your requested updates.

Clients on the Unlimited and Forever plans, of course, have unlimited 30-minute tasks included in their plan.

What if I pass on the plan and my site gets hacked?

We can take care of getting your site cleaned and relaunched for $250, and then we will immediately sign you up for a monthly plan and put all our preventative security measures in place, to make sure it remains clean and protected from hacks.

How fast do you get to any request updates?

We’re pretty darn quick around these parts. Our goal is to turn around updates to our client’s websites within 24–48 hours. If you’re on one of our care plans, you get priority support—we update sites that are on our care plan before updating hourly customers.

We are a socially responsible web design and digital marketing company that is passionate about helping families fund adoptions. The more websites we build, the more lives we can change forever. We work hard because every child deserves a loving family.

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